Return & Refund Policy

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must:

• Be unused and in the same condition in which you received it

• Be in its original packaging, where applicable

• Include any original tags or accessories

• Be accompanied by proof of purchase

To request a return, please contact us at contact@tabbyandtails.com before sending the item back. Returns sent without prior approval may not be accepted.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs.

If an item is defective, damaged, or incorrect, please contact us immediately. If the issue is confirmed, we will provide return instructions and cover the applicable return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged or defective, or you receive the wrong product, contact us as soon as possible at contact@tabbyandtails.com with:

• Your order number

• A description of the issue

• Clear photos or videos showing the issue

We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Perishable goods

• Personalized or custom-made products

• Personal-care or hygiene products that cannot be resold

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Items specifically identified as final sale

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you need a different product or variant, please request a return for the original item. Once the return is approved, you may place a new order for the desired product.

European Union — 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable EU consumer-protection laws and applicable exceptions.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process the refund. Your bank or card issuer may require additional time to process and post the refund to your account.

If you have not received your refund within 15 business days after we approve your refund, please contact us at contact@tabbyandtails.com.

Contact Us

For questions regarding returns or refunds, please contact:

FurrLuxe LLC, operating as Tabby & Tails
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: contact@tabbyandtails.com
Phone: +1 307-301-2077